Shipping policy

Shipping Policy

Effective Date: 2026/08/06

Thank you for shopping with Field & Fork. We are committed to delivering your order safely and efficiently throughout South Africa.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been shipped.

Shipping Method

We ship all orders using Aramex South Africa.

Estimated delivery times:

  • Major cities: 2–5 business days

  • Regional areas: 3–7 business days

  • Remote areas: 5–10 business days

Please note that these are estimated delivery times and may vary depending on your location and courier operations.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery address and the size or weight of your order. Any free shipping promotions will be clearly displayed on our website when available.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or SMS (where available). You can use this number to track your parcel through Aramex South Africa.

Delivery Information

Please ensure that your delivery address and contact details are correct when placing your order. Field & Fork cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

A responsible person must be available to receive the parcel at the delivery address during normal business hours.

Delays

While we work closely with Aramex to ensure timely delivery, delays may occasionally occur due to:

  • High parcel volumes

  • Weather conditions

  • Public holidays

  • Industrial action or transport disruptions

  • Other circumstances beyond our reasonable control

We appreciate your patience should any unexpected delays occur.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. Include:

  • Your order number

  • A description of the issue

  • Photographs of the parcel and products (if damaged)

We will open an investigation with Aramex and work to resolve the issue as quickly as possible.

International Shipping

At this time, Field & Fork ships within South Africa only.

Contact Us

If you have any questions about shipping or delivery, please contact us through our Contact Page 

Thank you for choosing Field & Fork — Where Every Meal Begins.