Returns & Refund Policy

Effective Date: 2026/08/06

At Field & Fork, we want you to be completely satisfied with your purchase. If you're not, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in its original packaging with all accessories and manuals included.

• Be accompanied by proof of purchase.

We reserve the right to decline returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned unless they are defective or incorrect:

• Items showing signs of use or damage caused after delivery.

• Clearance or sale items (unless required by law).

• Gift cards.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product and its packaging.

We will assess the issue and arrange a replacement, repair, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to a change of mind, the customer is responsible for the cost of returning the item.

If the item is defective, damaged, or incorrectly supplied, Field & Fork will cover the reasonable return shipping costs.

Shipping

We use Aramex to deliver orders throughout South Africa.

Delivery times are estimates and may vary due to weather, public holidays, high shipping volumes, or other circumstances outside our control. While we work closely with Aramex to ensure timely delivery, Field & Fork cannot guarantee delivery dates once a parcel has been handed over to the courier.

Lost Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us. We will work with Aramex to investigate the shipment and keep you informed throughout the process.

Contact Us

For any return or refund enquiries, please contact us through our website's Contact page